groupRooms groupRooms.org

Refund Policy

Last updated: June 11, 2026

Overview

This Refund Policy applies to all services provided by River City Hotel Group through grouprooms.org, including our Request for Proposal (RFP) marketplace and subscription services.

RFP Submission Fees

Pay-Per-RFP ($3.00)

When you submit a Request for Proposal on a pay-per-RFP basis:

  • Before Submission: You may cancel your RFP at any time before it is submitted to hotels and receive a full refund.
  • After Submission: Once your RFP has been submitted to hotels, the fee is non-refundable as the service has been rendered.
  • Technical Issues: If a technical error prevents your RFP from being submitted, contact us within 48 hours for a full refund or resubmission.

Subscription ($9.99/month)

For users with an active subscription:

  • Unlimited RFPs: Subscribers may submit unlimited RFPs during their active subscription period.
  • Cancellation: You may cancel your subscription at any time. Your subscription will remain active until the end of the current billing period.
  • No Prorated Refunds: We do not provide prorated refunds for partial billing periods.
  • Free Trial: If we offer a free trial, you will not be charged until the trial period ends. Cancel before the trial ends to avoid charges.

Hotel Booking Refunds

Important: River City Hotel Group is a marketplace that connects you with hotels. We do not directly handle hotel bookings or payments to hotels.

Refund policies for hotel reservations are set by each individual hotel and will be clearly displayed before you confirm any booking. Common policies include:

  • Flexible Rate: Free cancellation up to 24-48 hours before check-in
  • Non-Refundable Rate: No refund for cancellations (lower rate)
  • Partially Refundable: Refund minus one night's stay or cancellation fee

Always review the specific cancellation policy for your reservation before confirming.

How to Request a Refund

To request a refund for an RFP submission fee or subscription charge:

  1. Email: Send your request to billing@rchotelgroup.com
  2. Include: Your account email, transaction date, and reason for refund request
  3. Timeline: Submit refund requests within 30 days of the charge

We will respond to refund requests within 5 business days.

Processing Time

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

The time it takes for the refund to appear in your account depends on your financial institution.

Disputed Charges

If you believe you have been charged incorrectly, please contact us first at billing@rchotelgroup.com before filing a dispute with your bank or payment provider. We will work with you to resolve the issue promptly.

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: billing@rchotelgroup.com
Address: River City Hotel Group, Billing Department