groupRooms a division of hotelhuddle

Refund Policy

Last updated: July 26, 2026

Overview

This Refund Policy applies to all services provided by hotelhuddle through grouprooms.org. By using our services, you agree to the terms outlined below.

RFP Submissions

Submitting a Request for Proposal (RFP) on grouprooms.org is free. There is no charge to submit your group room request, and no payment is required at any point in the RFP process. You are never obligated to book a hotel you are matched with.

Because there is no charge for RFP submissions, no refund is necessary. If you were charged for an RFP submission prior to our move to free submissions, please contact us for a full refund.

Seller of Travel Restricted States

hotelhuddle and our affiliates are committed to maintaining compliance with all applicable Seller of Travel (SOT) regulations. RFPs submitted from or to Seller of Travel restricted states will not be completed. Our platform is designed to prevent these submissions from being processed.

For more information about which states are affected, see our Seller of Travel Disclosure.

Hotel Booking Refunds

Important: hotelhuddle is a marketplace that connects you with hotels. We do not directly handle hotel bookings or payments to hotels.

Refund policies for hotel reservations are set by each individual hotel and will be clearly displayed before you confirm any booking. Common policies include:

  • Flexible Rate: Free cancellation up to 24-48 hours before check-in
  • Non-Refundable Rate: No refund for cancellations (lower rate)
  • Partially Refundable: Refund minus one night's stay or cancellation fee

Always review the specific cancellation policy for your reservation before confirming.

How to Contact Us

If you have any questions about this Refund Policy or need to request a refund for a charge made prior to our free submission model:

  1. Email: Send your request to help@grouprooms.org
  2. Support Portal: Create a support ticket through your user portal dashboard
  3. Include: Your account email, transaction date, and reason for refund request

We will respond to refund requests within 5 business days.

Processing Time

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days

The time it takes for the refund to appear in your account depends on your financial institution.

Disputed Charges

If you believe you have been charged incorrectly, please contact us first at help@grouprooms.org before filing a dispute with your bank or payment provider. We will work with you to resolve the issue promptly.

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: help@grouprooms.org
Address: hotelhuddle, Billing Department, 1445 Woodmont Ln NW #339, Atlanta GA 30318