CAN-SPAM Compliance
Last updated: July 6, 2026
hotelhuddle sends only transactional emails. We do not send marketing emails, promotional emails, or commercial newsletters at this time. All emails from our platform are transactional — required to operate our services and fulfill your requests.
What Are Transactional Emails?
Transactional emails are messages that are necessary to provide our services to you. They are not marketing or promotional in nature. They are sent because you took an action that requires us to communicate with you.
The types of transactional emails we send include:
- Login security codes — One-time verification codes sent when you sign in to your account. These are required for account security and cannot be disabled.
- Account notifications — Important updates about your account, such as password changes, account creation confirmations, and security alerts.
- RFP communications — Notifications about your Request for Proposal, including submission confirmations, hotel responses, proposal updates, and status changes. These are directly related to the service you requested and cannot be disabled while your RFP is active.
- Payment receipts — Confirmations of payments you have made for RFP submissions or subscriptions.
- Subscription notifications — Confirmations of subscription creation, upgrade, or cancellation.
- Company invitations — Notifications when you are invited to join a company account on our platform.
- Support ticket updates — Responses to support tickets you have submitted.
We Do Not Send Marketing Emails
As of the date of this notice, hotelhuddle and its family of sites (groupRooms, hotelHaggle, hotelSlots, bookMyTeam) do not send marketing emails, promotional offers, advertising emails, or commercial newsletters.
If we begin sending marketing emails in the future, we will update this page and ensure full compliance with the CAN-SPAM Act, including providing a clear and conspicuous opt-out mechanism in every marketing email.
CAN-SPAM Act Compliance
Even though our emails are transactional and not subject to most CAN-SPAM requirements, we comply with the following provisions as best practice:
| Requirement | CAN-SPAM Rule | Our Practice |
|---|---|---|
| Sender Identification | Accurate "From" name and email address | ✅ All emails are sent from our domain with clear identification |
| Subject Line | Must not be deceptive or misleading | ✅ Subject lines accurately reflect the content (e.g., "Your login code", "RFP Update") |
| Physical Address | Valid physical postal address in every commercial email | ✅ Our physical address is available on our Privacy Policy page: hotelhuddle, 1445 Woodmont Ln NW #339, Atlanta GA 30318 |
| Opt-Out Mechanism | Clear and conspicuous unsubscribe option in every commercial email | N/A — We do not send marketing emails. Transactional emails (security codes, RFP updates) cannot be disabled as they are essential to the service. |
| Opt-Out Processing | Honor opt-out requests within 10 business days | N/A — No marketing emails to opt out of. If we begin sending marketing emails, opt-out requests will be processed within 10 business days. |
| Third-Party Sending | Responsible for emails sent on your behalf by others | ✅ We use a reputable email service provider and maintain control over all email content and sending practices |
Why You Can't Unsubscribe from Transactional Emails
Transactional emails are essential to operating our platform. You cannot opt out of:
- Login codes — Required to verify your identity and protect your account from unauthorized access.
- RFP updates — Required to inform you of hotel responses and changes to requests you initiated. You can cancel an active RFP from your dashboard, which will stop further RFP-related notifications.
- Payment receipts — Required for your financial records.
- Security alerts — Required to protect your account.
If you no longer wish to receive any emails from us, you may delete your account by contacting us at privacy@hotelhuddle.com. Deleting your account will stop all emails.
Contact Information
If you have questions about our email practices:
- Email: privacy@hotelhuddle.com
- Mail: hotelhuddle, Attn: Privacy Department, 1445 Woodmont Ln NW #339, Atlanta GA 30318
- Phone: +1 (423) 822-8774
Changes to This Policy
If we begin sending marketing emails in the future, we will update this page to describe those practices and ensure full CAN-SPAM compliance, including providing opt-out mechanisms in every marketing email.